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Access WhatsApp Live Chat
Login to your dashboard
Enter the Live Chat
Click on the `Live Chat` option.
Search for Subscribers
In the Live Chat interface, you`ll find a search bar. You can use it to search for subscribers or any specific information.
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Navigate Back
If you need to return to the dashboard, there`s a back button available. Click on it to go back.
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Manage Notifications
Next to the back button, there`s a notifications button. You can enable or disable notifications. When enabled, you`ll receive a sound alert for new notifications.
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Refresh Live Chat
Beside the notifications button, there`s a refresh button. Click it to refresh the live chat.
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Mark Conversations
Then you have `Mark as` an option. Choose from options like `read`, `unread`, `archived`, or `unarchived`.
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Switch Between WhatsApp Accounts
If you have multiple WhatsApp bot accounts connected, use the drop-down list to switch between them.
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Send Templates
To send WhatsApp message templates to subscribers, click on the robot icon and select the desired template.
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Manage Subscribers
You can perform various actions for subscribers in the chat. Options include unsubscribing, pausing bot replies, and resetting input flow.
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- Unsubscribing Subscribers:
- Unsubscribing a subscriber means they will no longer receive messages from your bot.
- This is typically used when a subscriber requests to stop receiving messages or when they wish to opt out of your messaging service.
- It`s a way to respect a user`s choice to discontinue communication.
- Pausing Bot Replies:
- Pausing bot replies temporarily suspends automated responses from your bot to a specific subscriber.
- This can be useful when a subscriber needs human intervention or if you want to temporarily halt bot interactions for that user.
- You might do this when handling a complex query that the bot cannot answer on its own.
- Resetting Input Flow:
- Resetting the input flow for a subscriber means clearing any previously collected information or responses and starting the conversation anew.
- It can be employed when a subscriber encounters difficulties or confusion within the conversation and needs to restart.
- This action allows for a fresh and smoother interaction.
Assign Agents and more.
You can assign a message to your team members from the `assigned agent` section. Select an agent for the conversation and add labels and sequences if needed. Then, save it.
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Subscriber Information
You`ll see subscriber information, including whether the user has unsubscribed, the bot reply status, and whether the subscriber is within or outside of the 24-hour window.
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Understanding the 24-Hour Rule
Explanation of the 24-Hour Rule for WhatsApp: Provide information about WhatsApp`s 24-hour window for messaging.
Sort Messages
You can sort messages by checking if any are assigned to you and organize them based on All, Mine, Unread, or Archived tabs.
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Create Team Members
From the dashboard, go to `Team Role`.
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Click the `Create` button to add a new team. Provide name of the Team and toggle various option you like.
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Receive Live Chat Notifications
XpressBot also displays live chat notifications on the dashboard, keeping you informed about new messages and interactions