How to Enable App Login & Notifications for XpressBot

App Migration Overview #

XpressBot has introduced a new app to improve reliability and provide real-time message notifications. Users must migrate to the new app for continued access to push notifications and updates.

Feature / InfoOld App (Deprecated)New XpressBot Notification App
Status❌ Being phased outβœ… Actively supported
Incoming Message Notifications🚫 Not supportedβœ… Real-time push notifications
Order Notifications🚫 Not availableβœ… Enabled via webhook
Support Inbox Notifications🚫 Not availableβœ… Integrated
Webhook Support🚫 No webhook integrationβœ… Unique webhook URL per user
User Role Support (Admin/Team)🚫 Not applicableβœ… Role-based masking & control
AvailabilityπŸ“’ DiscontinuedπŸ“₯ Play Store

How to Get Started #

Step 1: Enable App Access #

If you already use XpressBot, app are not enabled by default.

  • Update or install theΒ XpressBotΒ app from the Google Play Store:
  • Admin:
    • Receives full message content, including customer phone numbers. πŸ“₯ Play Store
  • Team Member:
    • Receives masked phone numbers for privacy. πŸ“₯ Play Store
  • After registration, each user will be provided a unique Webhook URL to receive notifications on their mobile device. You can use eithr your team member webhook URL or admin URL.

Step 2: Setup Webhook for Incoming Messages #

  • Go to Connect Account β†’ Bot Manager β†’ Configuration
  • Locate the field labeled Send Incoming Message to Webhook URL
  • Paste the Webhook URL you received during registration
  • Save the configuration, you will begin receiving notification in your app.

Step 3: Setup Webhook for Catalog Orders (Optional) #

If you use WhatsApp’s product catalog and want to receive order alerts:

  • Go to eCommerce Catalog β†’ Webhook β†’ New β†’ Event Type Order Submit
  • Paste the Webhook URL you received during registration
  • Save the event type, you will begin receiving notification in your app.

Additional Notes #

  • Each webhook is tied to a specific user and device.
  • When the admin Webhooks URL is added, only the admin receives notifications.
  • When a team member Webhooks URL is added, both the team member and the admin receive notifications.
  • Only team members will receive masked numbers for privacy compliance.
  • Admins get full visibility for order and customer support management.

What are your feelings

  • Happy
  • Normal
  • Sad
Scroll to Top