The Outbound Webhook Settings feature allows you to seamlessly integrate XpressBot with external systems and tools.
What is it? #
Outbound Webhooks let you send data automatically from XpressBot to any external Webhook URL. This is especially useful when you want to pass real-time information captured from users—like input flow responses or bot replies—into your CRM, Google Sheets, third-party APIs, or custom platforms.
How It Works #
Whenever a user:
- Replies to a bot message, or
- Submits data through a User Input Flow,
The collected information is instantly sent to the Webhook URL you’ve configured.
Why Use Outbound Webhooks? #
- 🔗 Real-time integration with other platforms
- 💬 Capture leads and customer details as soon as they interact
- 📁 Automate data collection into your tools like CRMs, ERPs, Google Sheets, etc.
- 🤖 Enable custom workflows based on user interactions
How to setup Outbound webhooks #
- Navigate to Bot manager -> Out-bound Webhook -> Click create
- Now the Out-bound Webhook setting opens, her you need to add name to your webhook
- Under Out-bound Webhook URL, enter your 3rd party sites URl to receive the messages
- Under Select actions that will trigger the webhook? , you can either select the User inpt flow or the Bot reply.
- You have option to select the data that needs to be sent
Use Cases #
- Send order details from WhatsApp to your backend system
- Push collected emails or phone numbers to your marketing list
- Trigger follow-up workflows in platforms like Zapier, Pabbly, or Integromat
Set it once, and XpressBot will keep your data flowing smoothly across platforms.
Need help configuring your Webhook URL? We’re just a message away!
Let me know if you want to add screenshots, sample payloads, or setup steps for specific tools like Pabbly or Zapier.