📣 Important Update from XpressBot
We understand that some of you have been facing issues with sending video and document templates via WhatsApp. Despite our API returning a success response, many of these media templates are not being delivered as expected.
Here’s a detailed explanation of the situation and the steps we’re taking to resolve it:
🌟 What’s Happening?
- Delivery Delays: The delays you’re experiencing are due to WhatsApp’s processing time, not our API. The issue lies with how WhatsApp handles the delivery of media templates.
- API Success Response: Even though our API confirms a successful send request, WhatsApp’s internal delays are affecting the actual delivery of the media templates.
🛠️ Our Solution
To address these issues, we’ve decided to implement an alternative method for handling media uploads:
- Direct Upload to WhatsApp: We are shifting to a new process where media files are first uploaded directly to WhatsApp.
- Using Media IDs: Once the media is uploaded, we will use the corresponding media ID for sending the templates. This change aims to enhance the speed and reliability of media delivery.
🚀 What This Means for You
- Re-upload Media: To ensure seamless functionality, please re-upload any media files used in your bot flows and other areas within the XpressBot flow builder.
- Improved Reliability: This update is expected to improve the consistency and speed of media deliveries, including templates, broadcasts, and live chat interactions.
We appreciate your patience and cooperation as we make these important improvements. Thank you for your continued support and understanding as we work to enhance your XpressBot experience.
💬 If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.
Best regards,
The XpressBot Team
