Migrating an existing WhatsApp Business API account to XpressBot
You can migrate your existing WhatsApp Business API account from another Business Solution Partner to XpressBot by following the guides outlined in this article.
What can be migrated?
The table below outlines the items that can and cannot be migrated from your existing WhatsApp Business API account:
 Can be migrated |  Cannot be migrated |
| Quality rating | Chat history |
| Any approved high quality message template | Low quality, rejected, or pending message templates |
| Official Business Account Status (green tick) | |
| Display name | |
| Messaging limit |
Preparing for migration
The following items are mandatory for processing your migration request:
- Facebook personal account with full access rights in Facebook Business Manager. You can check your access here.
- Facebook Business verification status is “Verified”
- Phone number is active to receive verification code via SMS or phone call
- Turn off 2-step verification in WhatsApp Manager. Learn how to turn off 2-step verification here.
Step-by-step migration guide
Step 1: Disable Two-Step Verification from WhatsApp Manager
Step 2: Login to Xpressbot and click the Embedded Signup
Step 3: You will see a separate pop up window. Please sign in to your personal Facebook account that has full access rights in the Facebook Business Portfolio.
Step 4: Once signed in, click “Continue” to proceed to the next step. If you are not on the correct account, click “Log into another account” to return to the previous step.
Step 5: You will be asked to fill in your business information. Ensure the business portfolio that you have selected here is the same as that with the WhatsApp Business API account you are looking to migrate. Click “Next” to proceed.
Step 6: Next, under Choose a WhatsApp Business Account, choose “Create a WhatsApp Business account”
Then, input the name in the text box under WhatsApp Business Account Name. This name is for internal reference only and will not be disclosed to the public. Under “Timezone”, choose the timezone your business is in. Click”Next” to continue.
Step 7: While adding your number, you will get the below message, then proceed to complete registration.
Step 8: Review the permission you are granting to XpressBot. If all sounds good, click “Continue”.
Step 9: Now the number will be migrated to XpressBot
Step 10: Now the number will be migrated to XpressBot
Migrate an Existing WhatsApp Number to a XpressBot
You can use a phone number that is already registered with the WhatsApp Messenger or the WhatsApp Business App. Remember to back up your chat history from the WhatsApp Business App. These are guides on how to do so for Android or iOS.
Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.
To migrate a number, you must first delete the WhatsApp Messenger or WhatsApp Business App account.
- Open WhatsApp Messenger or WhatsApp Business app on your Android or iPhone
- Navigate to Settings > Account
- Select Delete my account. Messages sent to this phone number will be queued in the meantime
- Follow the steps to delete the WhatsApp account for that phone number. It may take up to 3 minutes for the disconnected number to become available
 Account Settings |  Delete My Account |  Deletion Steps |
Once the number is available, follow the instructions to Add a Phone Number.