How does Cash On Delivery Order Verification work?
Cash on Delivery (COD) order verification is the process of confirming the authenticity of a COD order before processing it for delivery. The verification process typically involves contacting the customer to confirm their order details and ensure that they intend to pay for the product upon delivery.
Verification through a phone call or text message
One way to verify COD orders is through a phone call or text message to the customer. A representative from the e-commerce business can contact the customer to confirm the order and ask for any additional information that may be required for processing the delivery. This method can be time-consuming and may not be feasible for businesses with large COD orders.
Verification through WhatsApp integration with the e-commerce platform
Another way to verify COD orders is through WhatsApp integration with the e-commerce platform. When a customer places a COD order on the e-commerce website, an automated message is sent to their WhatsApp account, asking them to confirm the order.
Once the customer responds with a confirmation message, the order is marked as verified, and the processing for delivery begins. This method is quick, convenient, and efficient for businesses that receive a high volume of COD orders.
After the customer confirms or cancels their order through a WhatsApp message, the Shopify store owner can check the COD order status by accessing the “Orders” tab on the Shopify Admin Dashboard.
By enabling Cash On Delivery Verification Message, you can:
- You will learn that your customer has given an invalid phone number and segmented out fake orders.
- Give your customers the option to cancel if they accidentally place an order.
- Avoid calling your customers via phone to confirm their orders.
Overall, COD order verification is essential for e-commerce businesses that accept cash payments for their products. By verifying COD orders, businesses can reduce the risk of fraudulent transactions, ensure customer satisfaction, and protect their brand reputation.
Setup Cash On Delivery Verification Message on the Shopify app
To set up a Cash On Delivery Verification Message on the Shopify app, follow these simple steps:
- Install the Shopify app – Visit the to install the Shopify app or Sign Up for a account and integrate the store via the dashboard.
- Once the app is installed, Go to the App dashboard and select the menu Cash On Delivery as shown below.
- When Cash On Delivery is selected the Message Setup page is displayed as shown below. This is where you can enable the COD verification message template and configure message settings such as:
- Choose countries to send COD order verification messages.
- Include the ordered product image in a verification message.
- Activate follow-up COD verification message.
- Setup order tags.
- Configure cancellation status rules.
- Once the customer receives the verification message, they can click the confirm button to update the tag status in Shopify. This helps store owners keep track of the status of COD orders. If the customer clicks the cancellation link or neither confirms nor cancels the order, the cancelled tag or unconfirmed tag will be added accordingly.
The Benefits of Integrating Shopify with WhatsApp
- Improved customer engagement: Communicate with customers in real-time, providing quick and personalized support when they need it.
- Streamlined sales process: Create a more seamless purchasing experience for your customers, with automated messages and personalized product recommendations.
- Increased security: Verify COD orders on WhatsApp to reduce the risk of fraud and improve the overall security of your business.
- Enhanced brand reputation: By providing excellent customer support and streamlining the sales and process, you can improve your brand reputation and increase customer loyalty.
- Multi-channel communication: By integrating Shopify with WhatsApp, you can easily manage customer communications across multiple channels, saving time and improving efficiency.
- Access to a global audience: WhatsApp’s over 2 billion monthly active users provide access to a massive global audience, making it an ideal channel to reach customers worldwide.
Challenges Associated with Cash on Delivery (COD):
As a business owner, you’re likely aware of the conveniences cash on delivery (COD) offers your customers. However, this payment method also brings unique challenges, primarily around fraudulent orders and non-serious buyers.
Fraudulent Orders: When dealing with COD, there’s a risk of encountering fraudulent orders. These can manifest in various forms, such as orders placed with false contact information or orders intended to deceive your business. Such fraudulent activities lead to financial losses and waste valuable resources like time and effort in processing these orders.
Non-serious Buyers: Another significant challenge is the presence of non-serious buyers. With no upfront payment required, some customers might place orders without the intent of purchasing, often resulting in cancelled orders upon delivery. This impacts your inventory management and inflates your operational costs, as each order requires processing, packing, and shipping.
What is Cash On Delivery (COD)?
Customers in e-commerce transactions use Cash on Delivery (COD) to pay for the product at delivery time. Accepted payment methods include cash or other methods, such as a debit or credit card. The customer places the order online and pays for it when the product is delivered to their doorstep.
COD is a popular payment option in many countries, particularly in regions where online payment systems are not widely available or trusted. It provides a sense of security for customers, as they do not have to make a payment until they receive and inspect the product.
Verification through a phone call or text message
One way to verify COD orders is through a phone call or text message to the customer. A representative from the e-commerce business can contact the customer to confirm the order and ask for any additional information that may be required for processing the delivery. This method can be time-consuming and may not be feasible for businesses with large COD orders.
Verification through WhatsApp integration with the e-commerce platform
Another way to verify COD orders is through WhatsApp integration with the e-commerce platform. When a customer places a COD order on the e-commerce website, an automated message is sent to their WhatsApp account, asking them to confirm the order.By enabling Cash On Delivery Verification Message, you can:
- You will learn that your customer has given an invalid phone number and segmented out fake orders.
- Give your customers the option to cancel if they accidentally place an order.
- Avoid calling your customers via phone to confirm their orders.
Overall, COD order verification is essential for e-commerce businesses that accept cash payments for their products. By verifying COD orders, businesses can reduce the risk of fraudulent transactions, ensure customer satisfaction, and protect their brand reputation.
